Store Policies

Returns

All sales are final but maybe exchanged or given a store credit within 3 days of original purchase date. Items to be exchanged must be returned with original packing and without damage or defect and with the sales receipt of proof of purchase.

 

Layaway

Rock City Music offers a 30-day non interest layaway with 33% down. Layaways are nonrefundable and must be paid in full within 30 days of purchase. If merchandise is not paid in full at the end of the 30-day period it will be returned to stock and the layaway will be terminated. 

 

Special Orders

 

50% Down Minimum - All deposits are non-refundable

Balance due in full when item arrives at Rock City Music. If the item is not paid in full in 30 days, item will be placed into stock, for sale and any deposits are forfeited. Regrettably, no credits or refunds can be issued for Special Orders 

Price Matching

Rock City Music will match the advertised prices of identical and in-stock merchandize sold online in the United States. Advertised prices must be current and published on the competitor’s website. Please provide us with the advertisement’s link for verification. Please keep in mind, applicable taxes and freight charges factor in the matching process.
*Price matching is not valid on used, closeout, rebated items or auction site items.